Democratic Republic of Congo’s Vice-Prime Minister and Minister of National Economy, Daniel Mukoko Samba, met regulators from major economic sectors and representatives of consumer rights associations on Jan. 29, 2026, according to a ministry statement. During the meeting, Mukoko Samba presented a digital platform called Loba, which the ministry is preparing to launch.

The initiative has two main aims: to make it easier to manage consumer complaints and reports, and to inform consumers about their rights in regulated industries. The sectors covered include banking, insurance, telecommunications, air transport, pharmaceuticals and food products, as well as electricity and health services.

The ministry expects to officially launch the platform by the end of February 2026.

Part of the platform’s interface, viewed by Bankable, shows that consumers will be required to identify themselves and provide contact details before filing a complaint. They will then be asked to provide information about the case by selecting the relevant sector, the appropriate regulatory authority, the operator involved, and details of the service in question.

The system will also allow complainants to track the progress of their case from the moment a complaint is filed until it is handled by the competent authorities.

According to the Ministry of National Economy, Loba is intended to help build a database that can identify recurring reasons for complaints, analyze the commercial practices involved, and assess the responses provided by operators.

The initiative comes as President Félix Antoine Tshisekedi is awaiting a report on sanctions taken against non-compliant operators in the mobile and fixed telephony, internet, data transmission, digital services, network interconnection, and broadcasting sectors.

During the Council of Ministers on Jan. 9, 2026, the head of state instructed the authorities responsible for these sectors to take the necessary measures to address repeated disruptions affecting telecommunications networks and systems across the country.

Timothée Manoke